Privacy Policy

Last Updated: 19th May 2026

FIRESAFE FIRE RATED DUCTWORK LIMITED (hereinafter “FFRDL”, “us”, “our” or “we”) is committed to respecting your privacy and is compliant with EU General Data Protection Regulation (GDPR) 2018.
This Privacy Policy statement is designed to help you understand how we collect, use and protect your personal data when you visit our website and / or request information on our products and services whether in person or via email, post or telephone.

OUR DETAILS

Company Name:                                         Firesafe Fire Rated Ductwork Limited

Parent Company:                                        C. Caswell Holdings Limited

Registered Office Address:                        Knowsley Road Industrial Estate, Knowsley Road, Haslingden, Rossendale, BB4 4RR, UK.       

Company Registration No.                        5687769

Information Commissioner’s Office
registration number:                                   ZB859009

General Purpose of processing your personal data

FFRDL process your personal data to provide you with the information available on our website, to tailor the services offered and continually improve www.firesafeductwork.co.uk by using information about your use of the website and how you arrived at our website.

Collection of Personal Information

FFRDL may collect your personal information in the following scenarios:

The processing of your information may occur when you make customer enquiries, register, request product or services information, place an order, use our services, submit a job application or respond to communications from us through cookies or similar technologies.

The types of personal information that we collect may include your name, business name, business address, email contact address, telephone numbers, information on how you use our service, plus any relevant information that is required and collected via requests or registrations i.e. details of an enquiry.

Once we obtain your data, it is processed and recorded on secure databases, in accordance with UK and EU GDPR law. These databases are only accessible to authorised C. Caswell Holdings Limited group personnel and trusted & approved support services.

Use of Information

FFRDL may use your information to process orders; deliver services, products or information; responding to complaints or account enquiries.

We may also undertake analysis based on past requests or your use of our services and products via post, telephone, email and via automatically collected data during the use of the FFRDL website www.firesafeductwork.co.uk; subject to any preferences expressed by you.

Automatically Collected Data

On opening our website, a pop-up appears in the bottom left-hand corner of the screen which will enable you to select your cookie preferences, after selecting your preferences a tab will remain in the bottom left corner of the screen to ‘Manage Consent’ at any time during your visit to our website.

  • Website Operation
  • In order to provide you with the right information in the right form on our website, we process the following personal data for your use of the website:
  • Randomly assigned ID numbers to recognise your device.
  • Your IP address
  • The address of the web page you are visiting on our website
  • Date & time of your visit and your time zone
  • The time spent on the website
  • The address of the web page you visited immediately before coming to our site (the “referrer”), if any, or other methods you used to find our website (e.g. directly typing in our web address).
  • Transferred amount of data.
  • Access status.
  • Whether you use a mobile device
  • Default browser language
  • Characteristics of your device, including its operating system, the browser you are using, and the size of your browser’s display window.
  • Whether you have consented to the use of cookies and other tracking technologies.
  • Google Maps

With your permission, we may embed maps provided by “Google Maps” on our website.

Google Maps is a product of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google may use cookies and other tracking technologies in connection with Google maps to analyse the usage patterns of our visitors to our website. Google will process any such data on its own responsibility as the data controller.

Google may transfer your data to its affiliates in the USA or other countries. The EU Commission has not decided that these countries generally ensure an adequate level of protection for personal data. However, as described in Google’s Data Privacy Framework certification, Google and its affiliates comply with the EU-U.S. and Swiss-U.S. Data Privacy Frameworks (“DPF”) and the UK Extension to the EU- U.S. DPF as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from the EEA, Switzerland and the UK, respectively.

For more information about Google’s processing of your data and your options for protecting your privacy please see the Google privacy policy at https://policies.google.com/privacy

  • Google Analytics / Google Tag Manager

With your permission, we may use “Google Analytics” (and the associated product “Google Tag Manager”) on our website.

Google Analytics and Google Tag Manager are products of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4 Ireland (“Google”). They use cookies and other tracking technologies to analyse the usage patterns of visitors to our website.

The cookies used in this context are stored or up to 2 years. The personal data collected by Google in connection with Google Analytics will be deleted after fourteen months at the latest.

Google may transfer your data to its affiliates in the USA or other countries. The EU Commission has not decided that these countries generally ensure an adequate level of protection for personal data. However, as described in Google’s Data Privacy Framework certification, Google and its affiliates comply with the EU-U.S. and Swiss-U.S. Data Privacy Frameworks (“DPF”) and the UK Extension to the EU- U.S. DPF as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from the EEA, Switzerland and the UK, respectively.

For more information about Google’s processing of your data and your options for protecting your privacy please see the Google privacy policy at https://policies.google.com/privacy

  • Google reCAPTCHA

We use “Google reCAPTCHA” on our website.

Google reCAPTCHA is a product of Google Ireland, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The tool is designed to check whether any data entered on the website (e.g., in a contact form) was entered by a person or an automated program. To do this, Google reCAPTCHA analyses a variety of information (such as IP address, time spent on the site, and user mouse movements). The data collected for this analysis will be shared with Google. Google will process the corresponding data on its own responsibility as the data controller and will store this data for up to 2 years.

The legal basis for this processing of data is Article 6 para. 1 f) GDPR, i.e., a balancing of interests – based on FFRDL’s legitimate interest in protecting our web offer against improper, automated spying and unwanted advertising (SPAM).

For more information about Google’s processing of your data and your options for protecting your privacy please see the Google privacy policy at https://policies.google.com/privacy

Retention of Personal Information

Personal data is typically retained only for the duration necessary to fulfil the purpose for which it was gathered, while also complying with legal and business data archiving requirements.

Disclosure of Information

FFRDL does not rent, sell, trade or otherwise share your information with any third-party organisations.

We may disclose information about you:-

  • As detailed in our Automatically Collected Data
  • To companies and departments within the C. Caswell Holdings Limited Group, subject to the terms of this Privacy Policy.
  • To third-party companies supplying services to you on behalf of FFRDL and in the event that we undergo re-organisation or are sold to a third-party, in which case you agree that any personal information we hold about you may be transferred to that reorganised company or third-party for the purposes described herein and subject always to the terms and guidelines of this Privacy Policy.
  • We may release information when we believe, in good faith, that such release is legitimately necessary to:
  1. enforce or apply the terms of any of our user agreements or
  2. protect the rights, property or safety of FFRDL, our visitors or others.

FFRDL may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with any applicable law.

Data Security

Website Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold. We work on a basis of data minimisation, only collecting what is necessary. We also make sure that any third parties we deal with keep all personal data they process on our behalf secure.

GDPR Rights

You have the rights to request access, correct and update your information, or request deletion.

You may also object to the processing of your information, ask us to restrict the processing of your information, or request the portability of your information to another organisation.

You may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.

We will endeavour to address any concerns you have in respect of our processing of your data. However, you may complain to the Information Commissioner’s office (ICO) Website: https://ww.ico.org.uk Phone: 0303 123 1113.

Contact details for data protection authorities in the European Union are available here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

If you have any questions, feel free to contact us at enquiries@firesafeductwork.co.uk or call 01706 687863.

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